Privacy Policy
Effective Date: 1st June 2025
Branwell Pty Ltd (ABN 38 642 130 676)
Website: https://soulmateartist.com
Branwell Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting the personal information you provide when using our website, soulmateartist.com. This Privacy Policy outlines how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and Queensland's Information Privacy Act 2009.
1. What Personal Information We Collect
We may collect and hold personal information such as:
- Full name
- Email address
- Order and payment information (payment processing is handled securely by third-party providers)
- Any content you voluntarily submit (e.g. first names for drawings)
- Your IP address and device/browser usage data
We only collect personal information necessary to provide and improve our services, communicate with you, and meet legal obligations.
2. How We Collect Personal Information
We collect personal information directly when you:
- Place an order
- Submit a contact or enquiry form
- Communicate with us via email
- Subscribe to emails or newsletters
- Interact with our website using cookies and analytics tools
3. Purpose of Collection
Your personal information is used to:
- Deliver your custom digital products
- Respond to enquiries and customer support requests
- Improve website experience and service quality
- Comply with Australian legal requirements
If you do not provide personal information when requested, we may not be able to provide our full range of services.
4. Disclosure of Personal Information
We do not sell or trade personal information. Disclosure may occur:
- To employees or contractors helping deliver services
- To payment processors (e.g. Stripe, PayPal)
- To government authorities where legally required
- To professional advisors under confidentiality agreements
All third parties must handle data in compliance with Australian privacy laws.
5. Overseas Disclosure
Some of our service providers may store data outside Australia. We ensure that appropriate privacy safeguards are in place, either by contractual clauses or by only engaging providers operating under comparable privacy laws.
6. Data Storage and Security
We store data securely using encryption, firewalls, and restricted access controls. We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. If no longer required, personal information is securely deleted or anonymised.
7. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance performance and monitor usage. These tools help us analyse trends and optimise the site experience. You may control cookies through your browser settings, although this may affect functionality.
We may use Google Analytics or similar platforms to collect aggregated, non-identifiable data about how visitors use our website.
8. Access and Correction
You have the right to request access to, or correction of, your personal information. To do so, please contact us using the details below. We will respond within a reasonable time and in accordance with our legal obligations.
9. Privacy Complaints
If you believe your privacy has been breached, please contact us immediately. We will investigate and respond within a reasonable timeframe. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- 📞 1300 363 992
- 🌐 www.oaic.gov.au
10. Policy Updates
This Privacy Policy may be updated as needed to reflect changes in legislation or our operations. The latest version will always be available at https://soulmateartist.com.
11. Contact Details
For questions, privacy requests, or complaints, please contact:
Branwell Pty Ltd
📮 Unit 2, 290 Boundary Street Spring Hill QLD 4000
ABN 38 642 130 676