Terms of Service
Effective Date: 1st June 2025
Owned and operated by Branwell Pty Ltd (ABN 38 642 130 676)
These Terms of Service govern your use of this website and all services and digital products provided by Soulmate Artist (accessible via soulmateartist.com). By using our website and purchasing any product or service, you agree to be bound by these terms, our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree, please do not use the website.
1. Use of Our Services
By using our website, you confirm that:
- You are at least 18 years of age.
- All information provided by you is accurate and truthful.
- Your use of our website complies with the laws and regulations of your jurisdiction.
- You understand that our services are entertainment-based and do not constitute legal, financial, medical, or psychological advice.
You agree not to:
- Upload, transmit, or distribute malicious code, defamatory content, or any material that breaches intellectual property or privacy rights.
- Use our website to send spam or conduct any unlawful activity.
2. Nature of the Services
All readings, digital drawings, interpretations, or products offered on this site are created for entertainment purposes only. No service provided can predict the future or guarantee outcomes. We expressly disclaim any liability for actions taken based on our services.
No advice or information provided constitutes professional advice. If you are seeking medical, mental health, legal, or financial guidance, please consult a licensed professional in your area.
3. Digital Delivery and Timelines
All purchases are digitally delivered via email to the address provided at checkout, typically within 24 hours. It is your responsibility to provide a valid and accurate email address.
Please refer to our Shipping Policy for more details.
4. Refunds
Due to the personalised nature of our digital artwork and services, all sales are final unless required otherwise under Australian Consumer Law.
For details on exceptions and remedies available under law, please refer to our Refund Policy.
5. Limitation of Liability
To the maximum extent permitted by law, Soulmate Artist and Branwell Pty Ltd (including directors, employees, contractors, and agents) shall not be liable for any direct, indirect, incidental, or consequential loss arising from your use of this site or services. This includes, but is not limited to, loss of revenue, data, reputation, or emotional distress.
6. Indemnity
You agree to indemnify and hold harmless Soulmate Artist, Branwell Pty Ltd, and its staff from any claims, actions, or demands resulting from your misuse of the website or breach of these terms.
7. Intellectual Property
All content including artwork, text, graphics, and design elements are the intellectual property of Branwell Pty Ltd or its licensors. They may not be copied, reproduced, or used without written permission.
8. No Guarantee of Accuracy or Results
You acknowledge that digital artwork, soulmate sketches, and associated text or readings may contain fictional elements, including components generated by artificial intelligence. Any resemblance to real persons, living or dead, is purely coincidental.
9. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of Queensland and the Commonwealth of Australia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Queensland.
10. Updates to Terms
We may update these terms from time to time without notice. It is your responsibility to check this page periodically. Continued use of the website after changes indicates your acceptance of the revised terms.
11. Emergency Disclaimer
If you are experiencing a mental health crisis or considering self-harm, please contact emergency services immediately. In Australia, call 000. Our services are not a substitute for professional medical or mental health support.
12. Contact
For questions regarding these terms, please contact us at:
📧 [email protected]